B2C | Conversational AI | Side Hustle

Safe Travels Hawaii® Chatbot

Innovation forged from a personal hardship. Originally envisioned as a conversational AI assistant, this rules-based agent clarifies the mandatory travel requirements for Hawaii. This powerful service dramatically streamlines the data-intensive process (travel requirements, health form, etc.) published by the State for all travelers to Hawaii.

Safe Travels for WatchOS
Zero-to-One

Informing pandemic-era travelers of evolving Hawaii entry requirements, in real-time

Problem

Hawaii imposed some of the strictest travel & entry requirements for visitors due to the Covid pandemic. Requirements were updated frequently—across numerous State entities—causing confusion. Travelers lacked a single, simple source of real-time information to assist them in properly performing all requirements. If they failed to comply, they faced a mandatory 14 day quarantine or a cancelled trip—resulting in losses in the thousands of dollars.

Approach

Initially, an AI-enabled chatbot that could interact with travelers through NLP, providing real-time information and alerts and assisting with entry requirements prior to and during travel to Hawaii. After testing post launch, it was determined that travelers were ultimately in need of a familiar conversational experience that simply guided them through the required steps—one by one—deployed across web and mobile via a single instance.

Outcome

From zero-to-one in 3.5 weeks. The final solution, deployed across messaging platforms, vastly improved and streamlined the chaotic process imposed by the State. Travelers could additionally receive updates in real-time, while on vacation, keeping them aware and in compliance. Being a one-to-many service, it was also used to survey customers as to it's value. Users reported an extremely high level of satisfaction with dissatisfaction rates coming in at only 3.7% of total sales.

SAAS Enterprise | Augmented Reality

Worksense® Mobile App Suite

With its gaze-controlled UI, this mobile app suite is software you literally wear. It enables field technicians to navigate their surroundings unencumbered — while keeping them rooted in the context of their work. Accessing expert help, tasks and workflows anywhere, has never been easier or more empowering.

Worksense® for Daqri Smart Helmet
Zero-to-One

Remotely enabling access to domain experts,  enterprise workflows and the visualization of data-rich inputs/outputs—hands-free.

Problem

Field technicians and engineers are responsible for hundreds of workflows—only to perform a handful of each on a regular basis. Accessing a knowledge base to aide in the completion of tasks is hindered by the lack of portability of vast office-bound repositories. SME's impact is limited by their numbers and their inability to be physically onsite when requested.

Approach

A gaze-controlled mobile application, delivering field workers real-time access to sensor datasets, subject matter experts, workflow knowledge bases and daily tasks. A hands-free, end-to-end experience seamlessly integrated into active and demanding environments—potentially dangerous ones.

Outcome

The solution improved in-field task completion rates by 70%, surpassing best-in-class analog resources and exceeding existing accuracy task related rates by 58%—while enhancing worker safety through uninterrupted focal attention. The initial deployment was responsible for the on-boarding of 4 new enterprise clients.

SAAS Enterprise | Augmented Reality

4D Studio® Low/No-code Editor

Creating and publishing captivating AR scenes and workflows has never been more appealing. Completely re-designed with a stunning new face and intuitive enhancements, this editor enables anyone to stand in as an Augmented Reality authoring pro with ease. It'll keep producing — all day and into the night shift.

4D Studio® Web Application
End-to-end Redesign

Empowering engineers to create + publish custom AR scenes, work instructions and workflows to mobile applications.

Problem

Field technicians and engineers are responsible for hundreds of workflows—only to perform a handful of each on a regular basis. Accessing a knowledge base to aide in the completion of tasks is hindered by the lack of portability of vast paper repositories or office-bound computer systems. SME's require a platform that allows them to create and publish data-rich information to workers in the field.

Approach

A single, unified platform—forged from two divergent product versions—4D Studio Consumer and Enterprise/Industrial. The creation of an evolved visual language, scalable component-based Design System Library and user experience enhancements—that modernizes the product while iteratively eliminating user's known pain points.

Outcome

Surpassed best-in-class analog resources while exceeding the existing accuracy task related rates by 58%. An overall improvement of task completion rates by 70%. Authored content could now be published to a custom iPad application—with the exclusive target being our proprietary head-worn smart device while remote in the field.

Proven

Outcomes. At the speed of business.

From Augmented Reality to e-Commerce. SAAS to B2C. Web app to native.

Every design initiative begins with a deep understanding of the human problem I aim to solve. I ensure that each design solution addresses real, validated user needs  and I deliver each with accuracy and impact.

Grounded in empathy. Delivered through deep cross-functional collaboration.

"
Neil is a brilliant Product Designer, visionary, strategist, researcher and leader. He delivers at the highest level in conceptualizing and execution across the full product lifecycle. He is as impactful in brainstorming as he is in exploring strategic directions with the founders.

Katherine W.

Head of Product

"
Neil is a phenomenal product designer! He is both creative and strategic in his approach to problem solving. He is a true advocate for the user and always keeps their needs front and center while never losing sight of the business goals and objectives.

Eric G.

Director of Engineering

"
I have worked with Neil on a number of large projects throughout the years and I can confidently say he is phenomenal! Not only is he a very well accomplished and experienced Product Designer, he is a joy to work with throughout the ups and downs of the product lifecycle.

Paul D.

Chief Technology Officer

Hello, I'm Neil.

I believe true genius lies in understanding the intersection of design, technology and human needs.

It is through this understanding that I craft beautiful and intuitive multi-modal, cross-platform product experiences, that redefine what's possible. Let's build the next great thing together!

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